Sage at Home · Backyard Brands

Delete your account

This page remains available if you have uninstalled the app. It lets an existing customer verify account ownership, submit a deletion request, and see the latest request status.

What deletion means

Approved completion removes or anonymizes account identity, portal profile information, app-created care history, conversation and personalization data, and associated provider data according to the operational deletion process.

Records that may be retained

Backyard Brands or a participating dealer may need to retain limited professional water tests, prescriptions, transaction and fulfillment records, treatment or product-safety history, security logs, and legal or deletion audit evidence. Retention depends on the purpose and approved schedule; retained records are not kept for continued portal use.

Timing and access

Submission restricts customer-data access while the request is reviewed. Processing time depends on record review and coordination with relevant dealers and service providers. The request status shown below distinguishes submission from completion.