Sage at Home Privacy Policy

Information we handle

• Account and contact information, including your name, email address, phone number, language, authentication records, and participating dealer.
• Pool, hot-tub, or swim-spa profile and equipment information, including water volume, sanitizer, finish, environment, temperature, subscription, and seasonal details.
• Professional and at-home water-test results, prescriptions, treatment steps, product and supply requests, alerts, and communications with your dealer.
• Messages you send to Sage, recent conversation context, conversation topics, personalization signals, and first-party usage and diagnostic events.
• Camera images when a test-strip image-reading feature is used. The image is processed to produce structured readings; Sage stores those readings rather than the source image in its database.
• Voice and audio when you use conversational voice features, together with transcripts and the pool-profile context needed to respond.

How we use information

• Provide, secure, personalize, troubleshoot, and improve the Sage at Home portal.
• Maintain pool-care history; calculate readings, treatments, and product guidance; and help participating dealers support their customers.
• Provide AI-assisted guidance and voice interactions, detect safety or water-care risks, and measure feature reliability and use.
• Respond to support, privacy, and account-deletion requests and maintain required security and audit evidence.

Service providers and dealers

We use Supabase for authentication, databases, server functions, and related infrastructure. Text prompts, recent conversation context, and relevant pool-care context may be processed by OpenAI to generate answers and embeddings. When test-strip image reading is used, the image may be processed by Anthropic. ElevenLabs processes live voice interactions, transcripts, selected profile context, and treatment narration. These providers process information for the purposes described above under their service arrangements with Backyard Brands.

Your participating dealer and connected dealer systems, including Aqua Ace integrations, may provide or receive customer, water-test, prescription, treatment, supply, and service information needed to deliver the program. We do not describe privacy-policy acknowledgement as consent to optional marketing or AI model training.

Analytics and device storage

Sage at Home records first-party events such as app opens and use of chat, voice, strip-reading, testing, treatment, and supply features. The current apps do not include a third-party advertising analytics SDK. Authentication credentials, recent chat context, preferences, treatment progress, notifications, and some personalization information may also be stored securely or locally on your device.

Retention and deletion

We keep information while it is needed to provide Sage at Home, secure the service, meet operational or legal obligations, and maintain appropriate dealer, transaction, product-treatment, safety, and audit records. Retention varies by record and relationship. When an account-deletion request is completed, personal information will be deleted or anonymized unless it must be retained for a legitimate legal, security, transaction, safety, or operational reason. Retained records will be limited and access-controlled.

Requesting deletion restricts portal access but does not mean every record is immediately erased. Use the Delete Account page to submit and view a request after verifying account ownership.

Security

We use access controls, authenticated requests, row-level database security, encrypted transport, and restricted server credentials. No system is perfectly secure, so please protect your email account and report suspected unauthorized access through the Support page.

Your choices and rights

You may update available profile details in the app, contact your participating dealer about customer records, request account deletion, and ask questions or make a privacy request through the Support page. Depending on where you live, you may have additional rights to access or correct personal information or challenge how it is handled.

Children

Sage at Home is intended for participating customers who are legally able to manage the account and pool-care decisions. It is not designed as a service directed to children.

Contact and changes

For privacy questions, use the contact path on the Support page or contact your participating dealer and ask that the request be directed to Backyard Brands. We may publish a new version of this policy when practices change. The version and effective date appear below, and the app will request acknowledgement when a newly published version requires it.